Greenberg Paul <br/><br/>
Customer Relationship Management (CRM) at the Speed of Light. Social CRM Strategies, Tools and  Techniques for Engaging your Customers 

 - 4th 
 - New York  McGraw-Hill Companies  2010 
<br/><br/><label>ISBN: </label>9780071590457 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRE